In municipalities east of the Ottawa River, telecommunicators must:

In municipalities east of the Ottawa River, telecommunicators must be bilingual in French and English to effectively serve the community's diverse linguistic needs. This requirement reflects the linguistic demographics of the region, where both French and English are widely spoken. By ensuring that telecommunicators are proficient in both languages, emergency services can provide clear and efficient communication to all residents, which is crucial in high-pressure situations such as emergencies. Effective communication can significantly impact the response time and the quality of service provided, highlighting the importance of bilingualism in public safety roles in this area. Following this standard helps maintain compliance with national language rights and ensures inclusivity in public service communications.