Telecommunicators must use which type of listening to interpret the information being provided by callers?

Active listening is essential for telecommunicators as it involves fully concentrating on what the caller is saying. This skill allows them to interpret the information accurately, understand the emotions and urgency behind the caller’s words, and respond appropriately. Active listening requires the telecommunicator to engage with the caller, acknowledging their words and clarifying any misunderstandings. This engagement is crucial, especially in emergency situations where every detail provided can impact the outcome of the response.

Through active listening, telecommunicators can gather the valuable information needed to relay to emergency responders, ensuring that the situation is handled effectively and efficiently. This type of listening goes beyond merely hearing the words; it involves understanding the context, tone, and underlying messages that callers may convey, which is vital for effective communication in high-stress scenarios.