What is the term for communications centre dispatchers?

Telecommunicators is the correct term for communications center dispatchers. This designation encompasses the variety of duties these professionals perform, which include receiving emergency calls, assessing the situation, and dispatching appropriate emergency services, such as fire, police, or medical units. Telecommunicators are trained to effectively handle high-stress situations and provide critical information to first responders, making their role vital in emergency management.

While the other terms may seem relevant, they do not accurately describe the comprehensive functions of dispatchers. For instance, “signals technicians” typically refer to technicians who maintain and repair communication devices and systems rather than direct communication with the public or emergency services. “911 receptionists” is too simplistic and does not capture the full range of responsibilities that telecommunicators undertake, such as emergency triage and multi-agency coordination. “Public safety answering technicians” is not a widely used or recognized term in the field; the standard terminology is telecommunicators, which is universally accepted in emergency response frameworks.