What is the third step in the process of receiving and dispatching an emergency call?

The third step in the process of receiving and dispatching an emergency call involves classification and prioritization. This step is crucial because it ensures that the emergency services can respond effectively and efficiently based on the nature and urgency of the situation.

During this step, dispatchers assess the information received from the caller to categorize the type of emergency, whether it be a fire, medical emergency, hazardous materials incident, or another type of crisis. Proper classification helps in determining the level of response required and ensures that the appropriate resources are allocated in a timely manner. Prioritization further allows dispatchers to address the most critical emergencies first, optimizing the use of available units and resources.

This systematic approach is essential for effective emergency response, as it significantly impacts the outcomes of incidents by ensuring the right help is dispatched without delay. Thus, classification and prioritization serve as foundational elements in managing emergency calls effectively.